Return or replace a GO-Box

Returning the GO-Box

No longer need your GO-Box?

The GO-Box is a loan device. We therefore ask you to return the GO-Box to us when you no longer need it. Either visit a GO point of sale or send the GO-Box by post:

ASFINAG Maut Service GmbH
OBU-Retouren
Rosenbach 130
9183 Rosenbach
Austria

Have the GO-Box disabled before you send it to avoid unnecessary toll charges. To do this, contact the ASFINAG Service Center and provide your PAN (Personal Account Number). You will find this on the vehicle declaration and on every sales outlet receipt.

You can also use the ready-made address label to return the GO-Box.

What happens to my remaining credit (pre-pay payment method only)?

You will receive a refund of the remaining credit on pre-pay GO-Boxes:
Did you top up the credit in cash? Please provide us with your bank details for the transfer.
Are you returning the GO-Box to a GO point of sale? You will receive your remaining credit in cash right away.
Did you last top up with a card? We will refund the remaining credit to that card.

Replacing the GO-Box

Get a new GO-Box in good time

GO-Boxes have a certain period of validity and must therefore be replaced in good time before they expire. The replacement is free of charge.

When the validity period of your GO-Box is coming to an end, two short acoustic signals will sound when you drive through the toll gates. In addition, we will inform you in the SelfCare portal if you need to replace your GO-Box.

You can replace a GO-Box at any GO point of sale.

In the prepaid payment procedure, the remaining credit remains when the GO-Box is exchanged.

What do I have to do after replacing my GO-Box?

  • Check the data on your customer receipts. If the data is incorrect, have it corrected immediately at the GO point of sale.
  • Fit the GO-Box correctly.
  • Set the correct number of axles.

Questions and answers

to replace or return the GO-Box

You can use the GO-Box

  • until the validity period has expired (5 years in the postpaid procedure, 2 years in the prepaid procedure).
  • until the warranty has expired (5 years).
  • until the battery is empty.
  • until it is defective.

The GO-Box is handed over to you with a preset validity period. The validity period corresponds to the warranty period and is 5 years.

In addition, there is a validity period for the loaded credit in the prepaid procedure: Credit is valid for 2 years after each top-up.

In both cases, you will automatically receive a reminder two months before the validity period expires: The GO-Box emits a 2-tone acoustic signal when driving through a toll gantry. Please then visit a GO point of sale with your GO-Box.

If you have selected the prepaid payment method for your GO-Box, you can

  • either extend the validity of the topped-up credit by making a new top-up payment and continue to use the GO-Box
  • or have the remaining amount paid out at the GO point of sale and return the GO-Box.

Expiry validity period: Prepaid credits are only valid for two years after the last top-up. After these two years, a toll debit is no longer possible. With a top-up within five years, the remaining credit on the GO-Box becomes valid again (total credit = old credit + new credit).

Remaining credit expires: Remaining credit expires five years after the last top-up (i.e. three years after the expiry date) – unless credit is topped up again or the GO-Box is returned within this period.