Due to maintenance work the SelfCare Portal and GO points of sale will not be available from 2024-11-09, 4 p.m until 2024-11-10, 2 p.m.
We take your concerns seriously. Complaints about substitute toll claims are conscientiously examined. However, the payment deadline remains valid even in the event of a complaint.
Service and control management, toll supervision, enforcement centre
We monitor compliance with the toll obligation.
Automatic checks are carried out by control cameras mounted above the roads or by portable control devices that are relocated regularly. They monitor correct toll payment without interfering with the flow of traffic.
If the automatic control reveals any suspicious facts, an image of the vehicle in question is transmitted to ASFINAG's control centre (Enforcement Center) and checked. If the check shows that the toll was paid correctly, the image material is discarded. However, if the toll has not been paid correctly, the toll enforcement officer will be informed or the person registered as the owner of the vehicle will be requested in writing to pay a substitute toll.
Checks are carried out by toll enforcement officers: They check compliance with the toll obligation at traffic control points as well as in car parks, but also in moving traffic. The toll enforcement officer works closely with the Enforcement Center.
On the road for more safety
The employees of ASFINAG's toll enforcement body (Service and Control Management) are officers of public supervision. They are trained in training centres of the security executive (police) and sworn in by the district administrative authorities. They have service badges which they show upon request.
Around 100 people are on the road throughout Austria as toll enforcement officers. They monitor tolls and also provide advice, assistance and information (first aid, accident and congestion protection, retroactive toll payment, information, etc.).
The vested powers of enforcement officers
Toll enforcement officers are authorised to: