Substitute tolls and administrative penalties
Anyone who does not pay the toll properly must pay a substitute toll. Those who also fail to pay the substitute toll risk administrative fines of between 300 and 3,000 euros.
You are on the safe side if you
- pay the toll properly;
- retroactively pay tolls that have not been paid or have only been paid in part.
- pay the substitute toll on time and in the correct manner.
Pay the substitute toll immediately after a verbal request by the toll enforcement officer on site. In the case of a written request, the payment deadline is 4 weeks from the date of issue. Please state the correct identification number when making the transfer. You will find this on the substitute toll request. By paying the substitute toll in full and on time, you will avoid being reported to the police and the administrative penalty proceedings.
In the event of administrative penalties, the authority responsible for your case will contact you. This authority will then be your contact for questions regarding the procedure.
We take your concerns seriously. Complaints about substitute toll claims are conscientiously examined. However, the payment deadline remains valid even in the event of a complaint.
Substitute toll rate
The amount of the substitute toll depends on the reason for the complaint and is, for example,
- 270 euros if the rate-relevant characteristics for which evidence is required have not been provided in due time and in the correct manner;
- 270 euros if the toll has not been paid (e.g. insufficient prepaid credit, missing debits if the GO-Box is incorrectly fitted);
- 200 euros if the toll has been paid in part (e.g. insufficient number of axles set);
- 200 euros if the vehicle licence plate number or the GO-Box carried does not match the data stored in the system (vehicle declaration).
Toll control
Service and control management, toll supervision, enforcement centre
Automatic monitoring
Automatic checks are carried out by control cameras mounted above the roads or by portable control devices that are relocated regularly. They monitor correct toll payment without interfering with the flow of traffic.
If the automatic control reveals any suspicious facts, an image of the vehicle in question is transmitted to ASFINAG's control centre (Enforcement Center) and checked. If the check shows that the toll was paid correctly, the image material is discarded. However, if the toll has not been paid correctly, the toll enforcement officer will be informed or the person registered as the owner of the vehicle will be requested in writing to pay a substitute toll.
Checks by toll enforcement officers
Checks are carried out by toll enforcement officers: They check compliance with the toll obligation at traffic control points as well as in car parks, but also in moving traffic. The toll enforcement officer works closely with the Enforcement Center. They monitor tolls and also provide advice, assistance and information (first aid, accident and congestion protection, retroactive toll payment, information, etc.).
Powers of the toll enforcement officers
The vested powers of enforcement officers
Toll enforcement officers are authorised to:
- stop motor vehicle drivers by means of clearly visible or audible signals (e.g. flashing blue lights, stop lights, illuminated lettering on the rear of the control vehicle);
- establish the identity of the driver and the owner of the registration;
- check the vehicle, the on-board unit (GO-Box) or the affixing of the vignette, the tachograph, the odometer and the EC control device;
- demand and receive substitute tolls;
- prevent vehicles from continuing their journey by taking appropriate measures (e.g. wheel clamps, removal of vehicle documents);
- take measures to initiate administrative penal proceedings and receive a provisional security deposit on behalf of the authorities.