GO-Box-Guide
Before you enter the Austrian road network subject to tolls find out about your obligations to cooperate.
Please also check the data on the customer receipts you received at the GO point of sale. Have incorrect
data corrected on site!
Always carry the vehicle declaration in the vehicle!
You can download the current vehicle declaration at any time in the SelfCare portal or via the following query after identifying yourself by means of the personal identification number (PAN) and vehicle on-board unit identification number (OBU ID). You can also obtain the latest vehicle declaration from the GO point of sale.
Before each journey check the holder, functionality of the GO-Box and the correct installation.
For all questions about your GO-Box, contact a GO point of sale or our ASFINAG Service Center.
1 Push button
2 LED display: 2 axles
3 LED display: 3 axles
4 LED display: 4 and more axles
5 LED display: Status of the GO-Box
6 Buzzer: for acoustic signals
First clean the installation area on the inside of the windscreen.
Use for mounting:
a) self-adhesive mounting bracket
b) self-adhesive velcro strips
Fix the GO-Box in the mounting area as soon as it is clean and dry.
Keep the installation area within a radius of 10 cm free of objects (name plates, sun visors ...). The
installation area must not be located in the tint strip.
You can remove the GO-Box by
a) lifting the mounting bracket (only remove the GO-Box; the bracket itself remains on the
windscreen) or
b) detaching it from the velcro strips
Check before, during and after driving to see if your GO-Box is working.
To do this, listen for the acoustic signals from the GO-Box while you are driving.
Before and after driving, press the push button for less than two seconds and watch the LED displays.
Please note that the status query only shows the technical functionality of the GO-Box. A statement
about possible locks cannot be derived from this.
In case of malfunctions, please contact the nearest GO point of sale.
Preset: Inform the GO point of sale of the minimum number of axles or number of axles of the tractor unit/
tractor vehicle. This is stored as a basic category on the GO-Box. The basic category cannot be undercut
and can only be changed at a GO point of sale.
Check: The set number of axles flashes if you press the push button for less than two seconds. Check this
setting before and after each journey.
Change: Press the push button for more than two seconds to change the number of axles.
Always adjust the category to the actual number of axles with which you are travelling at the time of toll
payment (change the number of axles).
There are three settings to choose from (category): 2, 3 and 4.
The number of axles must include semitrailers and trailers and attached lift axles, tandem axles and
double axles. Supporting axles and trailers pulled by buses or motorhomes are not to be taken into
account when determining the number of axles.
Beeps inform you when passing through the toll gantries about the transactions between the GO-Box
and toll gantry and about the need for action.
1 short beep = transaction OK
2, 4 short beeps or NO beep = Drive to the nearest GO point of sale for more information
The GO-Box is the property of ASFINAG and must be returned. No maintenance work on the GO-Box is
required. It is forbidden to open the device; no battery change is allowed.
Even if the GO-Box is returned or replaced, the holder can remain on the windscreen.
The on-board unit complies with the RED Directive 2014/53/EU and is used for toll transactions in Austria.
The operation of the device is subject to authorisation; for Austria, a general permit is available. The limit values of the EU recommendation 1999/519/EG for health protection are complied with. The permissible functional conditions of the device are regulated by the European Standard EN 60721-3-5, corresponding to classes 5K2, 5B1, 5C1, 5S1, 5M3, temperature: -25°C to +85°C, max. relative humidity 90% (at +40°C), operation only after installation according to the installation instructions. After an accident, the GO-Box mustbe checked at a GO point of sale. The device contains lithium batteries which have a lifetime of approx. 5 years. The GO-Box must be returned to a GO point of sale because the contents of the GO-Box are hazardous to the environment if not disposed of properly. It is forbidden to open the unit; no battery change is allowed.
| This applies to devices with the following license plate numbers: | ||
 |
0051 | (Type designation TLPDM01) |
|
0682 | (Type designation OBU3021‑A) |
|
0682 | (Type designation OBU3021‑H) |
|
0470 | (Type designation FZ3458‑GO) |
|
0680 | (Type designation M‑WAVE OBU 450) |
|
(Type designation OBU‑4040‑10A) |
Further information on the type and scope of the personal data processed by ASFINAG and on your rights to disclosure, correction, deletion, restriction of processing, revocation and transferability can be found at www.asfinag.at/privacy. You can contact our data protection officer by e-mail (datenschutz@asfinag.at) as well as the responsible supervisory authority.
Further information
Videos
Toll obligation
Find out in good time before your journey about the toll obligation in Austria and about the handling and function of the GO-Box.
Here's how to fit the GO-Box correctly
Only a correctly fitted GO-Box can communicate with the toll gantries without interference. Please fit the GO-Box correctly to avoid substitute toll claims.
In case of non-payment or partial payment
If you have not paid the GO toll correctly, you will have to pay it retroactively. This is only possible under certain conditions!